Your issue is important to us, and we will reply to all requests in the order we receive them. In most cases, we are able to reply within 24 hours for issues submitted on weekdays. We are a small team doing the best we can, so we thank you for your patience. In the mean time, you might be able to get an answer immediately by browsing these common issues below.

I would like to purchase the Complete Materials, but I can’t find where to do that. Where is the store?

To purchase the materials for an individual unit please use the direct links below for the materials of your choice. We are currently working on an easier way to navigate to our store, but for now, simply use the links below. Please note that if you choose to upgrade to Premium Membership you get full access to the materials for each Unit you are currently working on at no extra charge, along with all the new Premium features, including practice sessions and games.

To purchase complete materials for individual units, please follow these steps:

  1. Log in to (or create) your free Hoffman Academy account
  2. Visit the product page of your choice with these links:
  3. Choose your license (single for one student, family for 2–4) and click “Add to Cart”
  4. Click “Proceed to Checkout” at the bottom of the page
  5. Enter your billing information and click the blue “Proceed” or “Continue” button. That should complete your purchase and send you a confirmation email with download links. Rather than waiting for the email, you can also find your download links by logging in and visiting the “Materials” page in your account dashboard area. At the top of the page you will see a link to access materials purchased with the basic membership. Click on that link and it will take you to the download links for all the materials you have purchased.

How do I know which lesson I am on now that Units 1, 2, & 3 have been changed?

We’re excited to introduce some brand new video lessons to Units 1 & 2, which are designed to build an even stronger foundation of musical learning in these critical first two units of piano study. The addition of these new lessons, along with the streamlining of the learning flow, required some adjusting and reordering of lessons and lesson numbers in the first three units. We have created a this Transition Chart to help you figure out how to jump into our new system without missing a beat.

You can also download the updated versions of Units 1 & 2 (Unit 3 is coming soon!) by logging in to your account and going to the “Materials” page in your account dashboard area. At the top of the page you will see a link to access your previously purchased materials. Click on that link and it will take you to the download links for all of your previously purchased materials. These links will allow you to download the most recent version of Units 1 & 2.

I did Kickstarter or the Pre-Sale and I am having trouble activating my Premium Membership.

First, be sure to click on the “ACTIVATE” button in an email we sent you (be sure to check your spam folder if you didn’t get it). Using this button connects your reward/order to your account, but there is still one more step! Next you need to finalize the activation of your premium membership by assigning Premium to the specific students of your choice. Please log in (and use the email link if you haven’t already) and click on the purple “Activate Premium Membership” card in your account dashboard or “Students” page to grant the premium memberships to student profiles of your choice.

Click here to see screenshots to help you through this process.

I can’t find my materials which I already purchased on your old site.

To find your previously purchased Complete Materials, go to Account, then tap on Materials. At the top of the Materials page is a blue box with a link to the materials. Note that you must be logged in with the same email address you used to purchase the materials.

My question wasn’t one of the ones above.

Use this contact form to let us know how we can help. Talk to you soon!