Your issue is important to us, so please use the contact form to let us know what’s on your mind. We respond to all requests in the order we receive them. In most cases, we are able to reply within 24 hours for issues submitted on weekdays; however, we are a small team doing the best we can, so we thank you for your patience. In the mean time, you might be able to get an answer immediately by browsing these current issues below or by reviewing our Frequently Asked Questions.
I would like to purchase the Complete Materials, but I can’t find where to do that. Where is the store?
To order printable and audio materials, please log in and visit your account dashboard. If you or any of your students are basic members, you will see a new link to the Store. Premium members will not see this link in their account dashboard because all materials in the store are already included in their premium content. Whether you are a premium member or a basic member who has purchased our materials, you can find download links to your printable and audio files by clicking on “Materials” in your account dashboard.
How do I know which lesson I am on now that Units 1, 2, & 3 have been changed?
We’re excited to introduce some brand new video lessons to Units 1 & 2, which are designed to build an even stronger foundation of musical learning in these critical first two units of piano study. The addition of these new lessons, along with the streamlining of the learning flow, required some adjusting and reordering of lessons and lesson numbers in the first three units. We have created a this Transition Chart to help you figure out how to jump into our new system without missing a beat.
You can also download the updated versions of Units 1 & 2 (Unit 3 is coming soon!) by logging in to your account and going to the “Materials” page in your account dashboard area. At the top of the page you will see a link to access your previously purchased materials. Click on that link and it will take you to the download links for all of your previously purchased materials. These links will allow you to download the most recent version of Units 1 & 2.
I did Kickstarter or the Pre-Sale and I am having trouble activating my Premium Membership.
First, click on the “ACTIVATE” button in an email we sent you (be sure to check your spam folder if you didn’t get it). Using this button connects your reward/order to your account, but there is still one more step! Next you need to finalize the activation of your premium membership by assigning Premium to the specific students of your choice. Please log in (and use the email link if you haven’t already) and click on the purple “Activate Premium Membership” card in your account dashboard or “Students” page to grant the premium memberships to student profiles of your choice.
Click here to see screenshots to help you through this process.
I can’t find my materials which I already purchased on your old site.
To find your previously purchased Complete Materials, go to Account, then click on Materials. At the top of the Materials page is a blue box with a link to the materials. Note that you must be logged in with the same email address you used to purchase the materials.
My question wasn’t one of the ones above.
Use this contact form to let us know how we can help. Talk to you soon!